FAQ's

A domain is the address used to access a website (ie. www.yourdomain.com).
 

Hosting refers to the space on a server where your website is stored online.
 

The storage space and bandwidth can vary depending on the size of your site or blog. Basic hosting gets you 1GB of disc space, 250MB per email box and a bandwidth limit of 10GB a month. All these can be increased for an additional cost.
 

A blog is a kind of online journal where a an administrator can post information, opinions, articles, etc., on a regular basis. Each post can be categorized and tagged so that users can sort them out by category or keywords within the text.
 

A single page that can be displayed while your website is being built. It usually has minimal content, like your logo, business description and contact information.
 

BlackStone Studio can setup an easy to use custom CMS (content management system) for your website. Website maintenance packages are also available.
 

BlackStone Studio can install an online store on your website that you can setup, manage and update yourself. The online store works only with PayPal "Website Payments Standard". PayPal processes all transactions.
 

No, BlackStone Studio no longer provides flash animations as websites or as part of websites.
 

BlackStone Studio does not provide SEO (Search Engine Optimization) or SEM (Search Engine Marketing) services. We make an effort to make your website, blog or online store search engine friendly but we make no guarantees that your website, blog or online store will be ranked organically on search engines.
 

Your website will be designed primarily for desktop browsers, and while it may perform properly on some mobile devices and tablets, we cannot guarantee that it will look or work the same on all. We offer a mobile conversion service that can change your website to a mobile friendly layout when accessed through a mobile device. Click here for a mobile conversion demo.
 

All BlackStone Studio websites will have a link back to BlackStone Studio and the proper accreditation to the work. In some cases, your website may contain open source, general public license, freeware scripts, codes or files that may require attribution in the source code.
 

Once the site is completed, any additional changes or maintenance will have added cost. Website maintenance packages are available.
 

A project’s turnaround time depends on the project. BlackStone Studio will help you determine a reasonable timeline and schedule before the projects is started, however it can be affected by how quickly you send feedback and content.
 

We test our work in current versions of major desktop browsers, but we cannot guarantee that the website will work and look exactly the same in each. We will not test in other older browsers unless you specify otherwise.

BlackStone Studio offers digital color printing and does not guarantee a perfect color match to specific colors.
 

Turnaround time is 2 weeks after artwork is approved.
 

Due to the digital printing process, BlackStone Studio cannot guarantee a perfect color match, even if it is a reprint of the same project.

Ownership varies by service. To learn more about copyright, ownership and use, click here read BlackStone Studio's terms.
 

You own all elements of text, images and data you provided. The website design is licensed to you and the blog software is under a GPL license. To learn more about copyright, ownership and use, click here read BlackStone Studio's terms.
 

We are not responsible for writing any text copy for your project.
 

BlackStone Studio encourages you to purchase directly from www.istockphoto.com or other stock websites. Click here and start browsing at www.istockphoto.com and don't forget to check their license agreements.

No, pictures are taken on location, preferably in natural light.
 

BlackStone Studio can suggest different locations depending on the type of photo session. You can also request a location or place of your choice.
 

You will receive a selected number of photographs from your session in a high res JPG format file. Prints are also available.
 

Yes, all photographs you receive have some basic editing, but any further retouching that is requested may have an additional fee based upon the level of work.
 

You can find some pricing packages that are available on our services and printing pages. Pricing may vary from project to project. Contact me at bholland@blackstonestudio.com for a proposal.
 

You will pay 50% deposit before any work is started. Then, you will pay the balance due, plus any added services along the way that you may have requested, at the completion of the project. To learn more about payment policies, click here read BlackStone Studio's terms.
 

Deposits are non-refundable. If you decided to pay in full and the project needs to be terminated before it is completed, BlackStone Studio will provide a partial refund based on the amount of work that was done.
 

Yes, but only through PayPal. Using this payment option may have an added processing fee. I also accept online bank payments through the Inuit Payment Network.

You can email me files up to 10 MB, or you can email me for access to BlackStone Studio's online file manager where you can just drag and drop files up to 100 MB in size.
 

The accepted file formats are: Word Document or Notepad files. If you only have scanned material, there will be an additional fee for retyping the information.
 

All images that will be used for printing purposes should be at least 300 dpi and the exact size that they will be printed at or larger. All images that will be used for web purposes should be at least 72 dpi and the exact size that they will be used at or larger.

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Your logo should be preferably be in vector format. Accepted file formats: . eps and .ai.