faq's

A domain is the name address of a website (ie. www.yourdomain.com) and it can be purchased on your own or through BlackStone Studio. I can transfer your domain back to you at any time, but if there are any fees related to the transfer, you are responsible to pay those fees.
 

Hosting refers to where your website is stored online. You can host your website with BlackStone Studio or with another hosting provider. If you choose to host with someone else, I will require access to it so that I may do uploads and edits to your new site.

When using another hosting provider, you must remember that all files uploaded by BlackStone Studio are property of BlackStone Studio or have been licensed to BlackStone Studio, so the client may not download, alter or reuse these files.
 

The storage space can vary depending on the size of your site or blog. For email storage, the default capacity is 250MB per email box. The bandwidth limit is 10GB a month.
 

A blog is a kind of online journal that can be updated by the client. The client can access it on his/her own and post entries that can be categorized and tagged for easy search. It can be part of your website or it can be created as a website in itself if you choose to have your domain link directly to it.
 

This is a single page that can be displayed while I am building your website. It usually has minimal content, like your logo, business description and contact information.
 

I currently offer a basic content management system where you can access specific areas in your site and edit text or add small images. Unfortunately, this system does not allow you to edit flash animations or update photo galleries.

I can also do the updates and maintenance for you at an affordable monthly fee that is charged only on the months with updates.
 

I currently do not offer custom e-commerce websites. I am able to integrate Pay Pal "Website Payments Standard" buttons if you have an account with them, and customize the Pay Pal buttons so they look cohesive with the overall design.
 

I do not build websites that are entirely flash based, but I do use flash elements in the websites. I can integrate transitional animations, slide shows, photo galleries and other types of flash projects.
 

I currently do not offer Search Engine Optimization, so I do not guarantee that your website will be ranked organically in the popular search engines. I do make your website as search engine friendly as possible by using keywords, meta tags and site submission among other things.
 

All BlackStone Studio websites will have a link back to BlackStone Studio and the proper accreditation to the work. Clients may not remove this link unless agreed upon otherwise by both parties.
 

Once the site is completed, any additional changes or maintenance will have added cost. I offer an affordable basic monthly update package. For more information contact me at bholland@blackstonestudio.com
 

A project’s turnaround time depends on many factors. I am known for how fast I can design and build a website, but my work schedule can be affected by how fast I receive content or feedback from the client.
 

I make sure that each website is compatible with the following browsers in both PC and Mac platforms: Firefox 3.0 and 3.5, Internet Explorer 8, Safari 3.0 and 4.0

Any other browsers are not guaranteed. Please note that Internet Explorer 6.0 is not compatible with a lot of new coding. If you have this version, we recommend that you update your browser to the newest version available.

I currently offer digital four color printing process, therefore I do not guarantee a perfect color match to your Pantone colors, however I do try to find the best CMYK combination that will print as close to the Pantone color as possible.
 

BlackStone Studio's turnaround time is 2 weeks. I currently do not offer rush service. In some cases, depending on the type of print, I might be able to have them ready sooner, so please let me know your deadline ahead of time.
 

Due to the digital printing process I cannot guarantee a perfect color match every time I print a job, even if it is a reprint of the same project. However I do try my best so that the colors match as much as possible.

No, I do not release any source or development files. For more information on this, please click here read our terms of use.
 

The content of the site can be copyrighted by the client, but the design and coding are property of BlackStone Studio or have been licensed to BlackStone Studio. The client can only copyright the text information and the images he/she provided to use on the site, but not the website itself. For more information on this, please click here read our terms of use.
 

The client will provide the content for the website or design. Any text or images provided must be owned by the client or they must have permission to use it. Under no circumstances will BlackStone Studio be held liable for content provided by a client on a client website, design or print project. For more information on this, please click here read our terms of use.
 

I used to offer stock photography, but we are currently restructuring our services to provide better options for our clients. I am no longer selling stock photography, but instead I can refer you to a great stock photography company so that you can purchase the pictures you want there.

The great advantage for our clients is that by purchasing directly from a stock photography company, they can keep the pictures they buy, which they couldn't do before because I was under a strict license agreement that didn't allow me to distribute the photo files. Also, it makes it easier for the client to browse from a large selection of images, as opposed to me sending them limited options.

To go the stock photography site, click here and start browsing. Don't forget to check their license agreements as well, as you might want to buy an extended license if you plan to use it for large print runs.

You can find some pricing packages that are available on our service pages. I charge per project and not per hour. Pricing varies from project to project depending on the client’s needs. For a quote, contact me at bholland@blackstonestudio.com
 

I can accept up to three payments. A deposit or first payment is required after a proposal has been approved. The last payment should be done by the completion of the project.
 

Deposits are non-refundable. If the client paid in full and the project had to be terminated before it was completed, a partial refund can be issued based on the amount of work that was done.
 

Yes, but only through Pay Pal. Using this payment option has a processing fee. I also accept cash and checks.

You can email me files up to 10 MB, you can upload to BlackStone Studio's FTP or you can send it using a file transfer website (ie. www.transferbigfiles.com). If you decide that FTP upload is the best option for you, contact me for access.
 

The accepted file formats are: Word Document or Notepad files. If you only have scanned material, there will be an additional fee for retyping the information.
 

All images that will be used for printing purposes should be at least 300 dpi and the exact size that they will be printed at or larger.

All images that will be used for web purposes should be at least 72 dpi and the exact size that they will be used at or larger.
 

Your logo should be preferably be in vector format. Accepted file formats: . eps and .ai.