When You Work With Me, You Talk to Me.

Jun 4, 2026 | This and That

AI Customer Service vs Barbara talking directly to you

We’ve all been there. You need help, you get stuck talking to AI. Customer service matters, and in a world where every customer service link or call leads to a bot, having someone actually talk to you makes a difference.

Recently I found myself going through customer service for several different companies and every single one led me to an AI assistant. Round and round, never quite getting to an actual answer or a real person.

When you work with me, you talk to me. By email, text, phone, Zoom, or in person. No middleman, no automated responses. Just a real conversation with the person actually doing your work.

This post reflects my personal experience and opinions. Information is provided as-is and may not always be up to date. For full details, see my Terms of Use.