Raise your hand if 2020 looked anything like the plans you made for it at the end of last year! Yeah? Me neither. But you know what? I would never have guessed I’d have continued and consistent work throughout the pandemic. I learned that adapting is the key to making it in an ever-changing world. I also realized how resilient and positive my clients are. I had work thanks to their strength and creativity when it came to continuing offering their services in new and different ways. What unexpected lessons shaped your 2020 vision? And what’s in the plans for ’21?